REFUND & RETURNS POLICY

Last updated: September 2026

At MuscleLab™, we want you to feel confident in your purchase. This policy explains our returns, refunds and cancellation process.

Returns

If you wish to return your order, please contact us within 14 days of receiving your order.

Once your return has been approved, we will provide you with return instructions.

Returned products must include all original components and accessories and, where reasonably possible, the original packaging.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.

Products must be handled with reasonable care. Where permitted by law, we reserve the right to reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product.

Sale & Promotional Items

Products purchased during a sale, promotion or using a discount code are not eligible for any additional voluntary money-back guarantee, extended trial or promotional satisfaction guarantee offered by MuscleLab™.

This does not affect any statutory rights you may have, including rights relating to faulty, defective, unsafe or incorrectly supplied products.

Hygiene & Used Products

MuscleLab™ products are wearable products designed to make direct contact with the body.

Where permitted by applicable law, products or components supplied with a hygiene seal may not be eligible for change-of-mind returns once that seal has been broken.

This restriction does not apply where you are legally entitled to a remedy because a product is faulty, defective, unsafe or not as described.

Faulty or Damaged Products

If your product arrives damaged, defective, incorrect or develops a fault, please contact us with your order number and a description of the issue.

We may request photographs or video where reasonably necessary to assess the problem.

Where required by applicable consumer law, an appropriate remedy may include a repair, replacement, price reduction or refund.

Damage Caused by Misuse

Our voluntary warranties and guarantees do not cover damage resulting from:

• misuse or improper use;
• failure to follow the supplied instructions or safety warnings;
• unauthorised modification or repair;
• improper storage;
• accidental damage;
• use for a purpose for which the product was not designed; or
• normal wear and tear.

Your statutory consumer rights remain unaffected.

Refunds

Once an approved return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Premium or expedited shipping charges may not be refundable unless required by applicable law.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.

Contact Us

For returns or refund enquiries:

MuscleLab™