Refund Policy

We want you to be happy with your MuscleLab™ purchase. We understand that there may be circumstances where you need to return an item for a refund, store credit, or exchange. Please review the following policy before submitting a return request.

Returns

Products purchased from MuscleLab™ may be returned within 30 days of the date of delivery.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition in which it was received.

Initiating a Return

To request a return, please contact our customer service team.

Please provide your order number, reason for the return, and supporting photographs where applicable.

Returns sent without first contacting our customer service team may not be accepted.

Return Costs

Customers are responsible for all return shipping costs unless the return is due to an error made by MuscleLab™, or the product received is defective, damaged, or incorrect.

Shipping or delivery delays caused by carriers, customs clearance, or circumstances outside of our control are not considered valid grounds for a return or refund.

Return Authorization

Once your return request has been reviewed and approved, you will receive return instructions explaining where and how to send your product.

As MuscleLab™ serves customers internationally, we may not always be able to provide a prepaid return shipping label. Where a prepaid label is unavailable, the customer will be responsible for arranging return shipping in accordance with the instructions provided.

We strongly recommend using a tracked shipping service when returning an order.

If your product arrived damaged, defective, or incorrect, please contact us before returning it so that we can determine the appropriate return procedure.

Damaged, Defective or Incorrect Orders

Products that arrive damaged, defective, or different from the item ordered may be eligible for return or replacement.

Please contact us with your order details and supporting photographs or video where applicable.

Once the returned product is received, it may be inspected to confirm the reported issue. If approved, we will arrange a replacement or refund depending on the circumstances.

Exchanges

Exchange requests must be made within 30 days of delivery.

Products must meet the return eligibility requirements described above and must be packaged securely for return.

Exchanges are available for products of equal value. Where a replacement product has a higher value, the customer will be responsible for paying the difference.

Customers are responsible for return shipping costs associated with voluntary exchanges.

Sale & Promotional Items

All sale, clearance and promotional purchases are final sale and are not eligible for voluntary returns, refunds or exchanges.

This includes products purchased using promotional discount codes or during advertised sale periods.

Where applicable law gives you mandatory rights in relation to a faulty, defective, damaged or incorrectly supplied product, those rights remain unaffected.

Return Exceptions / Non-Returnable Items

All eligible returns must satisfy the following requirements:

Unused: Products must remain unused and in their original condition. We cannot accept voluntary returns for products that have been used.

Damage-Free: Returned products must show no signs of damage, wear, misuse or improper handling unless the product originally arrived damaged.

Complete Product: All components, accessories and original packaging supplied with the product must be included with the return.

Replacement Exception: In certain circumstances, MuscleLab™ may send a replacement without requiring the original product to be returned first. If you subsequently request a refund, we may require both the original product and the replacement to be returned before the refund can be approved.

Restocking Fee

All eligible voluntary returns are subject to a 15% restocking fee.

This fee helps cover the costs associated with receiving, inspecting, processing and restocking returned products, as well as any reduction in their resale value.

Restocking Fee Waiver

The 15% restocking fee may be waived in certain circumstances, including where:

• The product arrived defective or damaged; or
• MuscleLab™ supplied the incorrect product and an appropriate replacement is unavailable.

Requests for a waiver will be assessed individually.

Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If your return is approved, the applicable refund will be issued to your original payment method, less any applicable restocking fees, shipping costs or other deductions permitted under this policy.

Please allow additional processing time for your bank or payment provider to reflect the refund.

Changes to This Policy

MuscleLab™ reserves the right to update or modify this Refund Policy from time to time. Changes will become effective when the updated policy is published on our website.

Contact Us

If you have any questions regarding your return, refund or exchange, please contact our customer service team.