Terms of service

MuscleLabs
Phone: +1 6592270615
Email: support@getmusclelabs.com

Last Updated: 28 October 2026

These Terms of Service ("Terms") apply when you use getmusclelabs.com or buy from us. Our Refund Policy, Shipping Policy and Privacy Policy form part of these Terms. By placing an order you agree to these Terms. Nothing in these Terms limits any rights you have under U.S. federal or state consumer protection law, or under UK consumer law if you live in the United Kingdom, that cannot be excluded by contract.

1. About Us & How to Contact Us

In these Terms, "we", "us" and "MuscleLabs" mean Muscle Labs, and "you" means the person using our website or placing an order. You can contact us at support@getmusclelabs.com or +1 6592270615.

2. Eligibility & Use of the Website

You must be at least 18 years old to buy from us. Our website is intended for customers in the United States and the United Kingdom. You agree to give accurate information when you place an order, and to use our website only for lawful purposes. You must not interfere with the website, attempt to gain unauthorized access to it, or use automated tools to scrape or copy its content. If you create an account, you are responsible for keeping your login details secure.

3. Products, Pricing & Availability

  • Prices are shown in U.S. dollars (USD) for U.S. customers and in pounds sterling (GBP) for UK customers. For U.S. orders, any sales tax that applies is shown at checkout before you pay. For UK orders, the price shown is the total price, with no extra charges added at checkout or on delivery. Standard Shipping is free; Priority Express costs $4.99 USD or the GBP equivalent shown at checkout. The total you pay is shown before you confirm your order.
  • We take care to describe and show our products accurately. Colors and appearance may vary slightly depending on your screen.
  • Products are subject to availability. If an item you ordered is unavailable, we will tell you and refund you in full for that item.
  • Where we show a price struck through or labeled as a former price, it is a genuine price at which we previously offered and sold that product on our website.
  • If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund you in full. We will tell you before we cancel.

4. Orders & Contract Formation

When you place an order, you are making an offer to buy. We send an order confirmation email when we receive it; a contract is formed when we accept your order, which happens when we dispatch it or send you a shipping confirmation. We may decline or cancel an order before dispatch, for example if a product is unavailable, the price is wrong or the order is flagged as fraudulent. If we do, we refund you in full. Our products are sold for personal use, not for resale.

5. Payment

We accept payment by major credit and debit cards, Shop Pay and other methods shown at checkout, processed securely by Shopify Payments, a PCI-DSS Level 1 compliant provider. If you choose Shop Pay Installments, that plan is provided by its lender under its own terms. Payment is taken when you place your order. Orders may be screened for fraud before dispatch. The charge will appear on your card statement under the name MuscleLabs or a similar descriptor; if you don't recognize a charge, contact us before contacting your bank.

6. Shipping & Delivery

Orders are processed within 1–2 business days and delivered within 7–12 business days with free Standard Shipping, or 5–8 business days with Priority Express, counted from the date of your order. We are responsible for your order until it is delivered. Full details are in our Shipping Policy.

7. Change of Mind / Cancellation

You can cancel your order for a full refund before it is dispatched. After delivery, our 60-Day Guarantee lets you return MuscleLabs stimulators within 60 days of delivery for a full refund of the product price; you pay return shipping. If you live in the UK, you also have a statutory right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. Full details, including conditions for opened gel and the model cancellation form, are in our Refund Policy.

8. Faulty Goods & Your Statutory Rights

If a product is faulty, damaged or not as described, or we send the wrong item, we will replace it or refund it and pay the shipping costs, as set out in our Refund Policy. These remedies are in addition to any implied warranties and other rights you have under the law of your state. If you live in the UK, they are in addition to your rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days of delivery for a full refund.

9. Warranty

MuscleLabs stimulator devices come with our 1-Year Limited Warranty against defects in materials and workmanship, provided by Muscle Labs. The full warranty terms, including how to claim, are set out in section 5 of our Refund Policy and are available before you buy. For U.S. customers, any implied warranty is limited to the 1-year duration of the written warranty, except where your state does not allow this. For UK customers, the warranty is in addition to, and does not affect, your rights under the Consumer Rights Act 2015.

10. Promotions & Discount Codes

  • Only one discount code can be used per order, unless the offer says otherwise.
  • Discount codes have no cash value, cannot be applied to past orders and expire on the date stated in the offer. If no date is stated, we will give reasonable notice before a code is withdrawn.
  • Any exclusions or minimum spend are shown where the offer is advertised.
  • Products bought on sale or with a discount code are still covered by our 60-Day Guarantee and warranty.
  • If you return part of an order that used a discount, your refund is the amount you actually paid for the returned item, with the discount apportioned across the items in the order.
  • Free gifts included with a promotion do not need to be returned if you return the main product, unless the offer says otherwise.

11. Product Restrictions & Safe Use

MuscleLabs stimulators are consumer fitness devices. They are not intended to diagnose, treat, cure or prevent any disease or medical condition. Read the instructions and safety warnings supplied with your device before use. In particular:

  • Do not use if you have a pacemaker, implanted defibrillator or any other implanted electronic or metallic device.
  • Do not use if you are pregnant, have epilepsy, a heart condition, cancer, or have recently had surgery, unless your doctor has approved it.
  • Do not use while driving, operating machinery, sleeping or in the bath or shower.
  • Do not place electrodes on the head, neck, chest across the heart, or on broken or irritated skin.
  • Start on a low intensity. Stop use and seek medical advice if you feel pain, discomfort or skin irritation.
  • Rapid Fat Burner Gel is for external use only. Patch-test on a small area of skin 24 hours before first use and stop if irritation occurs. Keep out of reach of children.

Our products are for adults aged 18 and over. Results vary from person to person.

12. Reviews & User Content

Reviews on our website are collected through Loox from customers who bought the product. We publish both positive and negative reviews and do not edit reviews to change their meaning. We may decline to publish reviews that are abusive, unlawful, unrelated to the product or that contain personal information. If we offer an incentive for leaving a review, such as a discount on a future order, the incentive is offered regardless of whether the review is positive or negative and is disclosed on the review. By submitting a review, photo or other content, you give us a non-exclusive, royalty-free license to display it on our website and marketing, and you confirm it is your own genuine experience.

13. Intellectual Property

All content on our website, including text, images, videos, logos and the MuscleLabs name, is owned by or licensed to Muscle Labs. You may view and print it for your personal use only. You must not copy, reproduce or use it for commercial purposes without our written permission.

14. Third-Party Links

Our website may link to third-party websites and services, such as social media and payment providers. We are not responsible for their content, products or practices, and your use of them is subject to their own terms.

15. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss, or for loss of profits or data, arising from your use of our website or products, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability or consumer right that cannot be excluded or limited under applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.

16. Complaints & Dispute Resolution

If you have a complaint, please contact us first at support@getmusclelabs.com or +1 6592270615. We will acknowledge it within 1 business day and aim to resolve it within 10 business days. Contacting us does not affect your right to dispute a charge with your card issuer, to contact your state Attorney General's consumer protection office or the Federal Trade Commission, or to bring a claim in a court of competent jurisdiction, including small claims court where you live. UK customers can get free advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

17. Changes to These Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order. The "Last Updated" date at the top shows when these Terms were last changed.

18. General

If any part of these Terms is found to be unenforceable, the rest remains in effect. If we don't enforce a right immediately, we can still enforce it later. You may not transfer your rights under these Terms without our consent. These Terms and the policies referred to above are the entire agreement between you and us about your use of our website and your orders.

19. Governing Law

These Terms are governed by the laws of Queensland, Australia. However, if you are a consumer in the United States, you keep the protection of the mandatory consumer protection laws of your state of residence, and nothing in this section prevents you from bringing a claim in the courts of your state of residence. If you are a consumer in the United Kingdom, you keep the protection of the mandatory consumer laws of the part of the UK where you live, and you may bring a claim in the courts of England and Wales, Scotland or Northern Ireland, as applicable.

20. Contact Us

MuscleLabs
Phone: +1 6592270615
Email: support@getmusclelabs.com
Support hours: Monday to Friday, 9:00 am to 5:00 pm AEST (Brisbane time, UTC+10). We reply to all messages within 1 business day.