Shipping policy
MuscleLabs
Phone: +1 6592270615
Email: support@getmusclelabs.com
Last Updated: 28 October 2026
This Shipping Policy explains where we ship, how long delivery takes, what it costs and what happens if something goes wrong. It forms part of our Terms of Service. Nothing in this policy limits any rights you have under U.S. federal or state consumer protection law or, if you live in the United Kingdom, under the Consumer Rights Act 2015.
Orders are processed within 1–2 business days. The delivery estimates below are counted from the day you place your order and include processing time.
| Destination | Service | Cost | Estimated Delivery |
|---|---|---|---|
| United States (48 contiguous states, Alaska, Hawaii, Puerto Rico) | Standard Shipping | Free | 7–12 business days |
| United States (48 contiguous states, Alaska, Hawaii, Puerto Rico) | Priority Express | $4.99 USD | 5–8 business days |
| United Kingdom | Standard Shipping | Free | 7–12 business days |
| United Kingdom | Priority Express | GBP equivalent of $4.99 USD, shown at checkout | 5–8 business days |
1. Order Processing & Dispatch
Orders are processed and dispatched within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day. Your order is shipped from our fulfillment partner's warehouse in China.
If we can't dispatch your order within this time, we will email you with a revised dispatch date and give you the option to cancel for a full refund.
2. Delivery Areas, Rates & Timeframes
We ship to addresses in the United States and the United Kingdom only, as shown in the table above. Standard Shipping is free on every order. Priority Express costs $4.99 USD per order (UK customers see the equivalent in GBP at checkout) and is selected at checkout. All delivery times are estimates in business days; delivery is not guaranteed by a specific date.
3. Tracking
When your order is dispatched, we email you a tracking number and link. Tracking can take up to 3 business days to show its first update while your parcel is in transit to your country. If you haven't received tracking within 3 business days of ordering, contact us.
4. Risk, Loss & Non-Delivery
We are responsible for your order until it is delivered to the address you gave us.
- Not arrived. If your order hasn't arrived 5 business days after the latest estimated delivery date, contact us. We will investigate with the carrier and, if the parcel is lost, reship your order or refund it in full at no cost to you.
- Marked delivered but not received. Check with neighbors and your building's mailroom, then contact us within 14 days of the delivery date. We will open an investigation with the carrier and help resolve it.
- Damaged in transit. Email us a photo of the damaged item and packaging within 14 days of delivery and we will replace it or refund it under our Refund Policy.
5. Delays Outside Our Control
Carrier disruptions, customs inspections, severe weather and peak holiday periods can occasionally add time to delivery. If your order is significantly delayed, we will keep you updated by email. If your order is more than 10 business days past its latest estimated delivery date, you may cancel for a full refund, even if it is still in transit.
6. Delivery Information Supplied by You
Please check your shipping address carefully at checkout. If you notice a mistake, email us immediately. We can update the address free of charge before your order is dispatched.
- PO Boxes: we deliver to PO Boxes.
- APO/FPO/DPO military addresses and BFPO addresses: we do not currently ship to these addresses.
- If a parcel is lost or delayed because of an incorrect or incomplete address entered at checkout, we will help recover it, but reshipping may be charged at cost.
7. Failed Deliveries & Returned Parcels
If a delivery attempt fails, the carrier will usually leave a notice or hold the parcel for collection. If the parcel is returned to us because it was undeliverable or not collected, we will contact you and either reship it (you pay the reshipping cost if the failure was due to an incorrect address or uncollected parcel) or refund the product price.
8. Taxes, Duties & Import Charges
Prices are shown in U.S. dollars (USD) for U.S. customers and in pounds sterling (GBP) for UK customers. For U.S. orders, any sales tax that applies is shown at checkout before you pay. For UK orders, the price shown at checkout is the total price you pay, with no extra charges added on delivery. You should not be asked to pay any import duties or customs fees when your order is delivered. If a carrier does ask you to pay any duty or fee to receive your order, contact us with proof of the charge and we will reimburse it in full.
9. Cancellation & Returns
You can cancel your order free of charge before it is dispatched. For returns, our 60-Day Guarantee and how to make a claim for faulty or damaged items, see our Refund Policy. UK customers also have a statutory 14-day right to cancel, explained in section 8 of the Refund Policy.
10. Contact Us
MuscleLabs
Phone: +1 6592270615
Email: support@getmusclelabs.com
Support hours: Monday to Friday, 9:00 am to 5:00 pm AEST (Brisbane time, UTC+10). We reply to all messages within 1 business day.